Shipping & Returns
Note: Payment-to references will be noted from/to/by ICAN Concepts on credit card and other payment statements.
We ship Monday thru Friday.
We currently only ship to US domestic, and Canada. We don't ship internationally at present.
We currently ship by USPS standard first class mail.
For expedited requested shipment, please call to arrange.
Shipping Rates apply accordingly as noted. We offer free shipping for orders over $100.00.
All our products will be insured for shipping.
We warrant that all items will be securely packed for shipping.
Return and Refund policy
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours of the products arrival at your location. Please contact us and provide detailed information for any product damaged during shipping within that time.
During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use of these products may provide. CBDWellnessStore.com will accept returns of unopened products within 7 days of purchase. Monies will be refunded for returned products to the card on file within 10 business days of receiving the return. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
IMPORTANT: Please Read Before Ordering.
Note: Opened or broken seal items are not returnable for refund.
Please check the packing box and the product upon arrival, and immediately notify us and the delivery company if any damage has been done to the product.
Return requests must be made within 7 days of original receipt of merchandise. To reserve your right to return your purchase within our 7 day guarantee, you must retain the original box and packing for 7 days and obtain an RMA number from CBDWellnessStore.com.
All return products must be accompanied with an RMA (Return Merchandise Authorization) number which will be issued by us at the time of approval. Returns must be made within 3 days from when the RMA# is issued by us. No COD returns, and any merchandise without an RMA# will not be accepted and will be shipped back to you at your cost.
Purchaser must ensure that merchandise is returned to receive proper credit.
All non-defective items returned are subject to a 20% restocking fee.
Freight on merchandise being returned to Manufacturer is to be prepaid.
Merchandise will be credited at original invoice price less freight and handling charges and restocking fees.
Merchandise must to be returned in original mfg. box with enclosed documentation. No returns or credit requests accepted after 7 days of invoice/ship date.
Purchaser will bear cost of shipping due to returns unless the return is due to an error made by Manufacturer.
Orders are processed and shipped the next business day. All cancellations must be made prior to shipping of the order to avoid 20% restocking fee. Cancellations must be made before 12pm PST of the next day after placed order.
All to-and-from shipping costs are non-refundable.
The purchaser of these products agrees to the following:
These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such because these products have not been evaluated by the FDA we make no claims as to any extra benefits for products containing CBD (cannabidiols). If you decide to purchase these products you are drawing your own opinions as to any additional benefits or use these products may provide. Your acceptance of the terms of purchase means you agree to and understand we are making no claims about our products. These products are not intended to be purchased by anyone under the age of 18 and purchasers agree not to resell these products to anyone under the age of 18.